The Fiat24 card is closed to new customers — I scored it 3.3 out of 10

Updated October 2026

Licensed

Available in US

Fast payouts

18+ Only

I have read the Fiat24 card’s own pages and reports before writing this, and the first thing I have to tell you is the thing that changes everything else: Fiat24 is not taking new applications. Its site sits in maintenance mode, its card page still carries the status line “Coming soon in December 2024”, and its documentation now describes rules for existing clients rather than an open sign-up. That makes this a different kind of review from the usual “is this card worth it” question. The question worth asking is narrower and, I think, more useful: if you already hold one, what is your money actually doing, and what do you move to.

My overall score is 3.3 / 10. Not because the technology underneath was silly — a self-custody account represented as an NFT, tiered limits attached to how many digits that NFT has, spending straight from your own wallet — but because of what a reader can verify today: an open sign-up that is shut, no published fee schedule on the card pages, a card issuer whose name appears in one place and not another, and a thin public complaint record that is uniformly negative where it exists.

The conditions described here are current as of October 28, 2026.

Who this suits, in the version that exists today: nobody new. Who it suits in the version that once existed: an existing holder with a balance they intend to withdraw, who already has their account open and linked to their own bank. Who it does not suit: anyone planning around a new Fiat24 card, and anyone who needs a card that works today without a website in maintenance mode.

What happened to the programme

Here is the sequence as the card’s own materials describe it, and it has a couple of internal contradictions you should know about rather than discover later.

The card page says “Coming soon in December 2024”. The user documentation, by contrast, describes the card as live and explains how to activate it from the dApp card icon, usually ready in seconds. So the same product is simultaneously “coming soon” on one page and usable on another. I would not build a plan on either description without testing it yourself.

The site is in “maintenance mode” and taking no new applications — no dates are given for when that started or ends. The documentation also carries dated items that read like a wind-down in progress: new clients from 5 June 2026 get a USD 30,000 monthly limit (which conflicts with a USD 100,000 per 30 days figure stated elsewhere on the same page), a refund processing fee from 15 May 2026, forced-exit rules for sanctions, PEP status, fraud and recalls, and a statement that requests to raise limits are not accepted. Read together, those are the marks of a programme being held steady rather than grown.

What the card was, in technical terms, is worth stating precisely. It is a Mastercard debit card; whether a physical version exists is not stated. Transactions settle from the available balance in the currency of the transaction. If you are short, a different primary card currency can be chosen and the whole amount is converted — there are no split payments. Delivery is virtual only, with no PIN, no physical card and no shipping mentioned. The card is valid for 5 years and renews automatically unless it has been unused in the 6 months before expiry.

One more thing the pages do not say, and I have looked: the card documentation page lists no countries and no citizenship or residence rule for opening an account, and it is silent on required documents, address proof, age and the verification steps. That silence matters, because you cannot check your own eligibility against a page that does not state the rule. Elsewhere in the documentation the picture is different — see the section on who is excluded below.

If you already have the card

If you are reading this with money in a Fiat24 account, this is the part that actually matters, so I will take it in order of urgency: withdraw first, then worry about everything else.

Getting your money out. Payouts go to your own bank account in EUR or CHF. To link a bank account you first make a small deposit from that same account by IBAN, and you can link up to 10 accounts per currency. The minimum payout is 100 EUR or CHF. A successful payout is free; a returned payout costs 10 EUR or 10 CHF. Bookings are same business day, after 15:00 CET or over a weekend it is the next business day. The important structural point is the linking step: if you never linked a bank account while you had the card, you cannot simply pay out to a new one, so find out which accounts you already linked before you need them.

Closing. Balances must go to zero first. Closure runs through id.fiat24.com, under Profile, Close Account. It is final — no second account is allowed afterwards — and your KYC data is kept as Swiss anti-money-laundering law requires. I am not going to tell you to close; I am telling you that the option exists and is one-way, so do the payout first and read the closing screen before you confirm.

Support. The published channels are a Telegram bot at t.me/fiat24bot for general inquiries, a status page at status.fiat24.com, and accounts on X, LinkedIn, Medium and Telegram. There is no email address and no phone number on the site, and neither the languages nor the opening hours are stated. For a programme in maintenance mode, a bot plus a status page is a thin safety net, and I would treat that as part of the risk rather than a detail.

Refunds and disputes. There is no dispute or chargeback procedure described anywhere I could find — if a payment goes wrong, the card’s own materials give you no procedure to follow. Refunds usually arrive within up to 7 days, and up to 30 days for cross-border. From 15 May 2026 a refund processing fee of 1 USD, 1 EUR or 1 CHF (7 CNH) is deducted from the refund, capped at the refund amount.

Limits. These are tied to the NFT that represents your account, and the length of its account number decides the tier. Standard, with a 5- to 8-digit NFT, is 10,000 EUR daily and 20,000 EUR monthly. Premium, with 4 digits, is 100,000 and 200,000. Ultimate, with 3 digits, is 500,000 and 1,000,000. The tier rises when the NFT is upgraded — a Premium NFT is bought in the dApp, its price sits on the pricing page payable in Ether or the platform’s own token, and the upgrade completes within one business day. Requests to raise limits are not being accepted, so the upper tiers are unavailable for new planning.

Currencies and how spending works. Balances are held in EUR, USD, CHF and RMB. “Direct Pay” spends the matching balance per currency first, which is meant to avoid FX fees. The Default Card Currency covers shortfalls, converting the whole amount. Refunds in USD, EUR, CHF or RMB go back to the same-currency balance; refunds in other currencies convert to the default currency. The FX fee amount is not stated. An unofficial source gives a daily spend of $9,800 and calls the monthly limit unlimited, which contradicts the official Standard tier of 10,000 EUR daily and 20,000 EUR monthly — treat the official tier numbers as the ones to plan on.

Top-ups and activation. The card is topped up through the dApp. Activation needs a minimum balance of 10 EUR in the Eurozone, 10 CHF in Switzerland or 10 USD in the rest of the world. The deposit fee, who pays the network fee, and the fiat top-up options are not stated on those pages. An unofficial source lists USDC, USDT and ETH on Arbitrum as supported crypto, fiat EUR, CHF, USD and RMB, and SEPA, SIC and SWIFT as rails — unofficial, not confirmed by the card. ATM withdrawal limits are not stated officially; an unofficial source lists ATM withdrawals as unlimited.

What can go wrong

The complaints record is the part that pushed this review’s score down hardest, and I want to be precise about what is official, what is third-party, and what I could not find at all.

Officially, the card launch was announced for “December 2024” and did not go live; the site is in maintenance mode and taking no new applications. The operator is SR Saphirstein, under FINMA supervision according to the batch notes from the official site, and the card issuer named elsewhere is SR Saphirstein AG with BIN 5481 0849. The card documentation page does not name a card issuer at all — another of the small inconsistencies that makes this hard to verify from the outside.

The Trustpilot page, read on 2026-10-20, shows 2.2 out of 5 from 8 reviews — every one of them a single star, the earliest dated 26 April 2024 and the most recent 13 May 2026. The themes in those reviews: support that does not respond across email, Telegram and Discord, with bots looping; money held on a pre-authorisation or not released; a SEPA transfer weeks late and then roughly 50 EUR in fees after re-routing; and scammers posing as support in community channels. That last one deserves a line of its own, because in a closed programme with no email address, impersonating the support channel is an obvious attack and users have reported it.

From the third-party aggregator cryptocards.so — unverified, with no linked reviews — user report themes include invasive ID checks, fees charged on crypto top-ups, slow support with funds reportedly frozen and emails unanswered for 90 days or more, and a January 2025 ban on third-party bank deposits for standard users. I could not find a Reddit thread set or a Fiat24-branded Trustpilot page beyond the one above.

On security, the design is genuinely unusual and genuinely your responsibility. The account is an NFT in your own wallet and you sign in by connecting that wallet, so control of the crypto is yours — and if the private key is stolen, the guidance on the page is to move funds quickly, because there is no recovery. On the card side there is 3-D Secure with a one-time password by email, automatic blocking on unusual activity, and a lock and unblock in the dApp where each action locks changes for 24 hours. The operator holds a Swiss fintech licence under Art. 1b Banking Act and is FINMA-supervised. Deposit insurance is not stated.

There is a sanctions point I want to state plainly because it is a legal fact, not a trick. Payments are refused for OFAC-sanctioned countries and entities, the forced-exit rules cover sanctions and PEP status, and nationals of Iran, North Korea and Russia are excluded along with US Persons. Verification is a single KYC: biometric ID or passport, over 18, not a US Person, not a PEP, not OFAC or EU sanctioned, GPS location captured, TIN collected, one account per person, opened in under one business day within CET hours. Rejection reasons include a domicile, risk profile or background that does not match the business focus, duplicate registration, or failing any single criterion. Some emerging countries are limited to CHF 1,000 per 30 days. I am not going to explain how to get around any of that — the point is only that these are hard constraints and the programme can end your access when it chooses.

Two structural risks sit underneath all of it. First, when a card programme closes, the pattern is a notice period, then loading and spending stop, then users are asked to withdraw remaining balances — a 2026 closure reported by a secondary source ended new loads on 8 July 2026 and stopped spending on 8 August 2026, single source and unconfirmed, but the shape is typical. If Fiat24 reaches that stage, the people holding money are the ones who decide how it is returned. Second, this is not a bank deposit. An electronic money institution must safeguard customer funds by segregating them or insuring them, but that is not the same as a bank deposit and may not sit inside a deposit guarantee scheme. Deposit insurance here is simply not stated.

What to take instead

If your reason for wanting this card is that an ordinary bank card is awkward or unavailable to you, the alternatives below are the ones I would actually compare against a dead programme. All three scored higher than Fiat24 did.

MetaMask is the one that spends directly from your own wallet, which is the same idea Fiat24 was built on, and the closest in spirit. Sign-up is open in 45 listed countries and territories — Andorra, Argentina, Brazil, Canada, Mexico, Germany, France, Spain, Uruguay among them — with proof of residency required and other regions on a waitlist; the citizenship rule is not stated, and US and UK sign-ups are temporarily closed per the FAQ. One card per user. Issuer Monovate, card provider Crypto Life. Networks are Linea, Base, Monad and Solana, and Solana-only wallets cannot withdraw credit. The fees page says “minimal fee for each transaction” with the amount not stated on the pages read, plus no additional MetaMask fees and no foreign transaction fee, with the Mastercard rate used. Cashback is paid in mUSD: 1% on Virtual; on Metal the headline is 3% but the footnote caps 3% to the first $10,000 spent and then it drops to 1%, with a $FLY bonus of 5X or 7X through the Blackbird dining app.

RedotPay is the most explicit about who it refuses, which is itself useful. Two official lists word the rule differently: the KYC list says citizens of the listed countries or regions cannot complete verification or use the services, and that restrictions are based on local regulations and sanctions policy rather than on individuals; the card-issuance list, dated 28 August 2026 and covering 47 places, says residents of those areas are ineligible for both virtual and physical cards and cannot be billing addresses, and does not mention citizenship. Russia, Belarus, Ukraine and Serbia appear on both; Georgia, Armenia, Kazakhstan and the UAE appear on neither. Costs are unusually clear: 10.00 USD for a virtual application, 100.00 USD for a physical one, non-refundable once paid, replacement 5.00 USD then 10.00 USD, and no monthly or annual fee. Transaction fee 1.00%, waived in the default currency, 1.20% outside it, with small amounts and declined payments charged after free allowances. Card currencies are USD and HKD.

Bybit Card is the one with the richest rewards scheme and the sharpest regional line. Regions named are Argentina, AIFC (Kazakhstan), Georgia, Kazakhstan, Australia, Mexico, Brazil, Peru and Asia Pacific; the cards page says the product is not meant for European Economic Area customers and that all EEA participation is strictly prohibited. There is no card-specific statement on Russian or Belarusian citizens and no citizenship-versus-residence rule was found. The card has no balance of its own: it draws on the Funding Account and Flexible Easy Earn, fiat first, selling crypto only if fiat is short. Cashback runs from 2.00% at Base up to 10% at Infinite, with monthly caps from 5 USD to 600 USD — but from 5 October 2026 at 10:00 UTC only crypto-funded transactions earn anything, which changes the calculation for anyone spending plain fiat.

Who I would recommend it to

I would recommend it to nobody who is deciding today. If you have read this far and still want it, you are probably in one of two positions, and they deserve different answers.

If you hold a Fiat24 card with money in it: withdraw the balance to a bank account you have already linked, keep the receipts, treat the payout as time-sensitive rather than routine, and do not close the account until the balance reads zero. If your account is already closed and funds are still being held, that is a complaint about a closed programme, and the complaint record suggests you should assume it will take persistence.

If you do not hold one and were considering it: pick a programme that is taking applications today. MetaMask is the nearest neighbour in design and the highest-scoring of the set; RedotPay is the clearest on costs and on who it excludes; Bybit Card is the strongest on rewards if you are in a named region and genuinely spending crypto rather than fiat. Read the country rules on each before anything else, because with all three the list of places you can and cannot use the card from is the first thing that decides whether the rest matters.

The broader point is worth a sentence, because it applies to every card in this category. A crypto card is three parties wearing one coat: the network (Visa or Mastercard) routes the payments and sets the rules, the issuer is the licensed bank or e-money institution that actually holds the programme, and the crypto brand is often only a programme manager and front end. When a programme closes, the network does not close it and the brand does not decide it — the issuer does, and the issuer’s licence and its willingness to keep servicing accounts is the thing that determines when your money comes back. That is the part to look at first next time, and for Fiat24 the honest answer is that the site is in maintenance mode and taking no applications.

Frequently asked questions

What is the Fiat24 card?

It is a Mastercard debit card linked to a self-custody account represented as an NFT in your own wallet, run through a web dApp at app.fiat24.com plus a Telegram bot, with no dedicated app. It is virtual only, with no PIN, and balances are held in EUR, USD, CHF and RMB. The issuer named is SR Saphirstein AG, BIN 5481 0849, under a Swiss fintech licence.

Is Fiat24 a bank?

No — it is not described as a bank. The operator is SR Saphirstein, which holds a Swiss fintech licence under Art. 1b Banking Act and is supervised by FINMA, and deposit insurance is not stated. That matters because safeguarded e-money funds are not the same as bank deposits and may not sit inside a deposit guarantee scheme.

Can I still get a Fiat24 card?

Realistically, no. The site is in maintenance mode and no new applications are accepted, and the card page still says “Coming soon in December 2024”. The documentation instead describes rules for new clients from 5 June 2026, limit-upgrade requests that are not accepted, and forced-exit rules. Treat any sign-up route you find as something to verify with the operator directly.

Does Fiat24 require KYC?

Yes, and it is described as a single KYC: biometric ID or passport, age over 18, not a US Person, not a PEP, not OFAC or EU sanctioned, GPS location captured, TIN collected, one account per person. Account opening is stated as under one business day within CET hours, and some emerging countries are limited to CHF 1,000 per 30 days.

What should I do with money left on a Fiat24 card?

Withdraw it. Payouts go to your own bank account in EUR or CHF, up to 10 linked accounts per currency, with a 100 EUR or CHF minimum. A successful payout is free, a returned payout costs 10 EUR or 10 CHF, and bookings are same business day, next business day after 15:00 CET or at weekends. Linking requires a prior small deposit from that same IBAN.

How do I close my Fiat24 account?

Bring the balance to zero first, then go to id.fiat24.com, Profile, Close Account. The closure is final and no second account is allowed afterwards, and your KYC data is kept as Swiss anti-money-laundering law requires. I am not recommending you close — only telling you the option is one-way, so take the payout before you touch it.

What does a Fiat24 card cost?

The card’s own pages publish no fees, which is itself the honest answer. Unofficially, a third-party aggregator lists monthly fee, issuance, ATM, FX, top-up and declined transactions as free, but charges 1–1.75% on crypto deposits plus network gas. Separately, the official documentation sets a refund processing fee from 15 May 2026 of 1 USD, 1 EUR or 1 CHF per refund.

Is the Fiat24 card safe to use?

Mixed, and I would not call it safe. The self-custody design means you hold the private key and bear the loss if it is stolen, and card security includes 3-D Secure by email, automatic blocking on unusual activity, and a dApp lock that freezes changes for 24 hours. Against that, Trustpilot shows 2.2 out of 5 from 8 reviews, all one star, with unresponsive support and stuck funds.

Can I use Fiat24 with Apple Pay?

The official documentation says Apple Pay, Google Pay and Samsung Pay and most digital wallets are supported. One third-party aggregator says the opposite, that Apple Pay and Google Pay are not available. I would test it yourself rather than trust either statement, because a wallet token that will not add is a five-minute check and the documentation contradicts itself on this point.

Why did Fiat24 close, and will I get my money back?

The card’s own materials do not give a reason or a date — only maintenance mode, no new applications, and dated documentation changes. In this category, closures typically mean a notice period, then loading and spending stop, then users are asked to withdraw remaining balances. No guarantee is stated anywhere, which is why I would treat a payout plan as urgent rather than routine.

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